Last Updated: August 2026
At Hami Systems, we aim to provide reliable IT products and a positive customer experience.
This policy explains our general approach to returns, exchanges, and warranty claims.
1. Product Returns
Customers may request a return in accordance with the applicable return conditions and consumer protection requirements.
Products must generally be returned in an appropriate condition and, where applicable, with their original packaging, accessories, documentation, and proof of purchase.
2. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Order or invoice information
- Product details
- Description of the issue
- Photos or videos when appropriate
We will review the request and provide the appropriate solution.
3. Warranty
Products may be covered by a manufacturer’s warranty, seller warranty, or both, depending on the product.
Warranty duration and conditions may vary by product and manufacturer.
Warranty coverage generally applies to manufacturing defects under normal use.
4. Warranty Exclusions
Warranty coverage may not apply to damage caused by:
- Physical damage
- Improper installation
- Liquid damage
- Electrical damage
- Unauthorized modifications
- Misuse or negligence
- Normal wear and tear
- Damage caused by incompatible equipment
Specific warranty conditions may vary depending on the manufacturer.
5. Software and Data
Customers are responsible for backing up their data before returning equipment for repair or replacement.
Hami Systems is not responsible for loss of personal or business data during hardware repair, replacement, or service.
6. Return Process
To request a return or warranty service, contact Hami Systems with your order or invoice information and details about the issue.
We will review the request and inform you about the next steps.
7. Refunds and Exchanges
Where applicable, refunds or exchanges will be handled according to the product condition, warranty terms, applicable law, and the specific circumstances of the return.
8. Contact
For return or warranty requests, please contact Hami Systems through our Contact page.
Important: Specific return, refund, and warranty rights may depend on applicable Moroccan consumer protection laws and the conditions applicable to the product. This page should be reviewed and adapted to your actual business policy before publication.